Frequently asked questions 

Placing an order 
Once you have decided which product you like, proceed to checkout, enter your details or log on and continue to the payment window. If you experience any problems please call us and we will be more than happy to assist. 
You can upload your logo during checkout. 
Yes you will need to approve your artwork before we print your order, you will receive an email with your artwork to proof within 24hours (this does not include Saturday and Sunday) 
Your orders will be despatched within 5-10 working days from proof approval via our couriers. Deliveries are normally next day but in some instances can take longer. Please call us on 01604 261681 or email hello@branditpack.co.uk if you experience a delay. 
Payment by card at checkout. 
Please click here to go to our bespoke order form, we will then contact you with a bespoke quote. 
Yes orders can be amended by calling us before production however once you have approved artwork and we are in production we cannot amend your order. Orders can also be refunded prior to artwork being approved. 
Delivery 
We provide free delivery to Mainland UK 
Please click here for a bespoke quote for deliveries outside of Mainland UK 
Your printed greaseproof or packaging will be despatched in 5-10 working days from proof approval. Normally, deliveries are next day but on occasion can take longer. Please call us on 01604 261681 or email hello@branditpack.co.uk if you experience a delay. 
Action Express 
We currently only deliver to Mainland UK 
Please click here to complete a bespoke quote form 
We only deliver Monday to Friday between 8am and 5pm 
Please call us on 01604 261681 to discuss your requirements. 
About our products 
Yes, they are fully recyclable 
Yes, please click here to order free samples, these will have our branding on. 
All of our products are exempt from Vat 
Of course, please click here to complete our bespoke order form and we will contact you with a bespoke quote. 
Please click here to complete our bespoke order form and we will contact you with a bespoke quote. 
Of course, we have black and white as standard colours but we can supply our flat food containers in any CMYK colour. 
Please call us on 01604 261681 to discuss your order. 
Contacting Us 
You can call us on 01604 261681 or email us at hello@branditpack.co.uk 
If you haven't received an email to proof your artwork within one working day, please firstly check your junk folder. If the email isn't there, please contact us
You should receive a tracking link that has details about your shipment. Use this link to track your parcel and if there are any issues, please call us on 01604 261681 or email hello@branditpack.co.uk. 
Please contact us, so we can establish why you are unhappy with your order. 
Please click here to complete our bespoke order form and we will contact you with a bespoke quote. 
Of course, please click here to complete our bespoke order form and we will contact you with a bespoke quote. 
Artwork 
Please supply your logo in PDF, AI or EPS versions. 
Yes, we quality check all logos before sending your artwork to proof and we will contact you if there is an issue with the artwork. 
Yes, you will receive an email within 24hours of submitting your artwork with proof of your design, you will need to approve this before we produce your order, please note this does not include Saturday or Sunday. 
You upload your logo when you place your order, if you have any messages, please add these into the message box during the checkout process. 
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